Overcoming Life Insurance Objections - Insurance Agency Marketing Services

The life insurance need gap is growing in 2024. That’s according to a recent LIMRA survey that found more than 40% of adults reported having insufficient coverage. That same study revealed that interest and intent to buy life insurance are at all-time highs. So why aren’t more people buying policies?

There are several common reasons people give for going without coverage; most can be traced back to misconceptions. In today’s marketplace, factors such as affordability in the face of inflation and health-related qualifications are not nearly as much of an issue as they have been in the past.

That said, many consumers still aren’t fully aware of the options available to them. The first step in educating these consumers is understanding their apprehensions and misconceptions. The next step is to use that insight to address their objections and guide them toward a solution that meets their specific needs.

Below are the three most common life insurance objections agents and advisors hear from clients, along with some responses that could help overcome them:

“I can’t afford life insurance.”

Studies have shown a large portion of the millennial demographic overestimates the cost of life insurance by as much as five times the actual amount. Overall, most uninsured Americans cite cost as their reason for not owning a policy.

Responses:

• “When was the last time you looked at insurance prices?”
• “Did you know that most people overestimate the cost of life insurance?”
• “We don’t really know what the price of insurance is because it’s based on underwriting. So let’s get you medically underwritten, and then we can talk about what the actual numbers will be.”

“I have other financial priorities right now.”

Inflation and market volatility have left many struggling financially. More people have come to recognize the need for coverage. This can be a tough objection to overcome while the economy remains shaky. However, those who have regained footing are more likely to hear you out.

Responses:

• “Did you know premiums increase with age? You’re never going to be any younger than you are today.”
• “Most people don’t get healthier as they age.”

“I don’t need life insurance.”

Even though this sounds like a hard “NO,” chances are it’s rooted in a lack of understanding about how life insurance works, and/or the benefits a policy could provide them and their family. Also consider the possibility that while one member of the household may feel that way, others might disagree. Studies have shown that roughly 35% of Americans say that if the primary wage earner died, the survivors would feel the financial impact within one month.

Responses:

• “Why do you feel that way?”
• “How does the rest of your family feel about that?”
• “What about your final expenses?”
• “What plans have you made to make sure your family is taken care of after you’re gone?”

“I don’t qualify for coverage.”

Health issues, certain lifestyles, and occupational hazards can disqualify people from certain policies; most people probably don’t realize they have options that don’t require medical underwriting.

Responses:

• “You’re not the only one who has run into this problem. While you might not qualify for certain types of policies, there are other solutions. Would you like some information about guaranteed-issue life insurance?”
• “Just about anybody can qualify for a life insurance policy, regardless of health issues. There are many different types that account for many different situations.”
• “Many people may have misconceptions about the underwriting process. What is prompting you to say that?”

Additional objections

There are numerous reasons a person might give for turning away from life insurance coverage. Additional reasons from the Insurance Barometer Study:

• Not sure how much I need/what type to buy
• Do not trust insurance companies
• Do not trust insurance agents/financial advisors

These objections stem from misconceptions. The solution is simple – education. IAMS has the resources you need to help educate your prospects. During Life Insurance Awareness Month, IAMS is offering a complimentary sales package to producers who want to boost their business.

Our complimentary 2024 LIAM Sales Kit includes:

• Consumer-facing LI concept pieces and infographics
• Solutions for business owners
• Premium finance guides (new for 2024)
• Checklists, factfinders, and prospecting templates
• SPL sales tips
• Ready-made LIAM social cards and post copy
• Beyond Capital Transfer and Life Insurance Best Practices agent guides
• Drip email content and more!

Click below or call (800) 255-5055 to request your complimentary 2024 LIAM Sales Kit.